Returns & Exchanges

Return Policies

If at any time your purchase does not meet your expectations, you can return it for a replacement or refund except as noted below.

If you are a brand boat captains club or admirals club member, contact your concierge to handle the return or exchange for you.

Items with expiration dates that have expired such as navigational charts, items registered to the user such as boats, motors, epirbs, plbs, spot, class b ais, life rafts; computer software, electronics charts, and carry-on air conditioners. 

For electronics we will help you contact the vendor for assistance or repair. For items containing hazardous please contact us to arrange your return or exchange. All other returns are handled on a case-by-case basis and may be subject to restock charge.

Returns made within 30 days of purchase will be refunded with the type of payment used in the original sale. Please allow up to 14 business days for a refund to be posted to your credit card account from the date a refund is processed. If a refund is requested after 30 days, or if you do not have a receipt and we verify the original purchase, your refund will be made in the form of a brand boat marine online store credit.

We can return funds only to debit cards with the mastercard or visa insignia. Online store credits will be issued for purchases made using other debit cards.

Call customer service at 866-227-8031 for domestic returns. A concierge will provide you with the required information to make your return. We do not accept open blister packs or returns of any software. Repackage the item in its original packaging and ship the items back to us. We will replace defective units and exchange for the same model and style only. 

Items that are repackaged without care, or without all original parts/pieces included in the returned package may not be eligible for return or exchange. Please be sure to pack carefully.